Common questions
Answers to common
IT questions.
Find answers about accounts, Wi-Fi and IT support.
Submit a request if you need more help.
How do I connect to campus Wi-Fi?
Choose "AUIS" or "eduroam", then sign in with your full AUIS email and password. If it keeps asking for your password, forget the network and try again.
I forgot my AUIS password.
Use the "Forgot password" link on the Google sign-in page. If your recovery details are out of date, submit an Accounts & devices request. IT will verify your identity in person.
Moodle says I'm not enrolled in my course.
Enrollments sync from registration overnight. If you registered more than a day ago and still cannot see the course, send us the course code.
How far ahead should I request exam support?
At least five working days before the exam, so we can prepare labs and test LockDown Browser with your quiz.
Can I borrow a projector or microphone?
Yes. Submit an Event support request with the date, time and venue. Equipment is first come, first served.
Will IT ever ask for my password?
IT never asks for your password or verification code by email, phone or in person. Report any such request to [email protected].
How do I know my request was received?
You get a reference number on screen straight away and an acknowledgement email. Reply to that email to add details.